Privacy Policy

1. Information We Collect
 
Information you provide
 
Depending on how you interact with us, we may collect:
 
Contact details, such as your first and last name, email address, telephone number, and company or organization.
 
Request details, including your description of a technology problem, requested service, preferred timing, and communications with us.
 
Appointment and service information, such as a service address, equipment or device details, work performed, and service history.
 
Billing and transaction records. If a third-party payment processor is used, that provider may collect payment-card or bank information directly; we may receive limited transaction details such as payment status and amount.
 
Information you choose to make available while we perform support, which may include device contents, account information, network information, or other data accessible on your equipment. We access this information only as reasonably needed to perform the requested service.
 
Please do not submit passwords, authentication codes, financial account numbers, medical information, or other highly sensitive information through the website form, email, or text message.
 
Information collected automatically
 
When you use our website, we and our website provider may automatically collect information such as your IP address, browser and device type, operating system, referring pages, pages viewed, approximate location derived from IP address, dates and times of visits, and interactions with the site. This information may be collected through cookies, pixels, logs, and similar technologies.
 
2. How We Use Information
 
We may use personal information to:
 
Respond to inquiries and provide quotes, appointments, installations, repairs, troubleshooting, and support.
 
Communicate about your request or service by phone, email, or text message.
 
Process payments, maintain business records, and administer our relationship with you.
 
Operate, secure, troubleshoot, and improve our website and services.
 
Prevent fraud, misuse, security incidents, and other unlawful activity.
 
Comply with law, enforce agreements, and establish or defend legal claims.
 
Send promotional communications where permitted by law. You may opt out at any time.
 
3. Cookies and Website Technologies
 
Our website is hosted on Wix Studio. Wix and services enabled through Wix may use essential cookies to operate and secure the site, as well as analytics or functional technologies that help us understand site use and improve performance. Third parties may receive technical information directly from your browser when their tools are active.
 
You can control cookies through your browser settings and, when available, the site’s cookie-preference controls. Blocking some cookies may affect site functionality. Browser-based Global Privacy Control signals will be honored where legally required and technically supported.
 
4. How We Disclose Information
 
We may disclose personal information in the following circumstances:
 
Service providers. We may use vendors for website hosting, communications, scheduling, payment processing, analytics, data storage, and professional services. They may process information only for services they provide to us, subject to applicable contractual and legal obligations.
 
At your direction. We may share information with a device manufacturer, internet provider, software provider, installer, or other third party when you ask us to coordinate with them or when it is reasonably necessary to complete a service you requested.
 
Legal and safety purposes. We may disclose information when we reasonably believe it is required by law or needed to protect rights, safety, property, systems, or the public.
 
Business transactions. Information may be transferred in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar transaction, subject to applicable law.
 
With consent. We may disclose information for another purpose with your consent.
 
We do not sell personal information for money. We do not share personal information for cross-context behavioral advertising as those terms are defined under California law. We do not share text-message opt-in data or consent with third parties for their own marketing purposes.
 
5. Technology-Support Access
 
Technology support may require temporary access to a device, network, account, or files. We limit access to what is reasonably necessary to diagnose or resolve the issue you asked us to address. You should back up important data before service when practicable, remain available to enter passwords or authentication codes yourself, and remove or secure information unrelated to the service. We do not intentionally retain copies of customer files unless you request a transfer, backup, recovery, or similar service, or retention is reasonably necessary to document or complete the work.
 
6. Data Retention
 
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining transaction and tax records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods vary based on the type of information, our relationship with you, and legal or operational requirements. When information is no longer needed, we take reasonable steps to delete, destroy, or de-identify it.
 
7. Security
 
We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we handle. No website, network, transmission, or storage system is completely secure, and we cannot guarantee absolute security. If you believe information you provided to us has been compromised, contact us promptly.
 
8. Your Choices and California Privacy Rights
 
You may ask us to update or correct your contact information, stop promotional email or text messages, or delete information that we are not legally required to retain. Reply STOP to an automated marketing text, if any, or use the unsubscribe method included in a promotional email. Service-related communications may continue while we are providing requested services.
 
California residents may have rights under applicable privacy law to know or access categories and specific pieces of personal information, correct inaccurate information, delete personal information, and receive information about disclosures, sales, or sharing. Because we do not sell or share personal information for cross-context behavioral advertising, we do not currently offer a separate sale/share opt-out process. We will not discriminate against you for exercising an applicable privacy right.
 
To submit a privacy request, contact us using the information below and describe your request. We may need to verify your identity and authority before responding. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity verification. Some requests may be limited or denied where an exception applies.
 
9. Children’s Privacy
 
Our website and services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
 
10. Third-Party Services and Links
 
Our website or services may link to or involve third-party products and services, such as Wix, payment processors, maps, device manufacturers, software providers, social platforms, or review sites. Their privacy practices are governed by their own policies, and we are not responsible for their practices.
 
11. Changes to This Policy
 
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with a new effective date. If a change materially affects how we use information already collected, we will provide additional notice where required by law.